In a world where everyone is talking about digitalisation, this year’s guest speaker takes up the cause of customer orientation and customer contact as the ultimate elements for success in times of great upheaval.
Which key competences or key services are needed to continue to gain people’s trust in the future and to operate successfully on the market?
On 7 June 2018, our guest Beat Krippendorf will talk about the principle of humanity – or how good relationships have a lasting effect on business success, and the role played by the inner attitude and emphatic intelligence of employees and managers. In his presentation he will integrate the latest findings of brain research into customer behaviour – in other words, “digital helps – analogue decides”.
Ralph Panoff will then explain the significance of Mr Krippendorff’s remarks for the digitisation of companies and use the example of the healthcare sector to show how digitisation can be used to generate real customer benefit, move company behaviour towards customer orientation and simultaneously increase cost efficiency.
- Beat Krippendorf (Lecturer for Corporate Management, Key-note Speaker)
- Ralph Panoff, CEO Panoff Consulting GmbH
Thursday, 7 June 2018 at the Seminarhotel Bocken in Horgen on Lake Zurich