Even if the name says “service provider” in it, there is often little to sense of real service performance.
On the one hand, this has to do with outdated structures, inadequate customer-oriented processes, outdated systems that do not allow efficient, interactive processes involving the customer, but also the culture and self-image of the respective company or section of the company.
With our very deep insights and experience in IT service operations and service organizations, we have a thorough understanding of the challenges in the area of service attitude and service behavior of organizations and the people working in them, as well as the challenges in processes and technology and have the expertise to meet these challenges – whether it is providing our customers with rapid solutions in extraordinary crisis situations (e.g. creating the technological prerequisites for home office operations in the shortest possible time) or planning and implementing comprehensive transformations of service organizations, processes and the use of technology (e.g. in the IT organization of a wholesale and retail organization).