Compass Group

Process efficiency and productivity increase of central processes at Compass Group Deutschland GmbH

The Compass Group Deutschland GmbH is the largest multiservice provider in Germany.

Compass Group ensures that companies can focus on their core business – Compass Group takes care of the rest: from catering for companies and hospitals to catering services for schools and cleaning services – Compass Group comprehensively takes care of your customers’ well-being.

In a highly competitive market with low margins, Compass Group was looking for a partner who could support them in streamlining their processes and their organization and in automating processes and making them more efficient by identifying digitalization potential. With Panoff Consulting, the Compass Group has found exactly what it was looking for: a real partner who brings exactly this experience, approaches the problem pragmatically and, thanks to its own operational implementation experience, knows what is feasible.

Panoff Consulting defined the improvements with a brief but detailed process analysis focused on the value drivers, examined the effects on the organization and the system & application landscape, and created an implementation program based on this. The following results were achieved.

Process, system and organization optimization

Thanks to measures in the areas listed below, significant financial and qualitative improvements in results were achieved:

  • Automation of invoice auditing
  • streamlining of monthly financial closing processes and reporting
  • further centralization of personnel administration processes and organization while investing in the systematic development of key resources
  • Process flows between decentralized operations and the central support organization
  • Optimization of the IT support organization and standardization of the application landscape
  • Optimization of fleet management


The extensive experience of Panoff Consulting’s employees in the processes, IT systems and organizations concerned made it possible to describe a clear, concrete and detailed implementation project, which could be implemented for the Compass Group in a cost-optimized manner. In conjunction with the concrete business case, the individual implementation steps could be prioritized and their implementation success measured, monitored and actively controlled.

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