AUTOMOTIVE RETAIL SERVICES
We bring people into motion with joy to create spaces for sustainable change.
Few business areas are currently experiencing more change: omnipresent megatrends such as CASE (Connectivity, Autonomous, Shared Mobility & Electrification) are having an immense impact on the future of automotive retail.
The focus on mobility instead of ownership, the direct business of OEMs to customers, changing technological conditions (e.g., battery-powered and connected vehicles), the entry of new competitors such as UBER, declining brand loyalty, or service-oriented business models such as Mobility as a Service threaten the formerly secure position of the company’s own automobile as the number one means of transportation.
The automotive trade has been, is, and will continue to be faced with the task of acting as a central point of contact with the customer and fulfilling this role as best as possible.
Panoff Consulting can assist you in this regard with a unique blend of cross-value chain industry expertise to address any need for action:
Strategy development
Connectivity, autonomous and shared mobility, and electrification are important trends that require new strategies. We develop (digital) strategies that create a competitive advantage.
Restructuring & Transformation
Changes in the industry may require organizational restructuring and/or redesign. We have proven qualifications for ensuring continuous operation.
Market Entry Analysis
We offer in-depth analyses that provide clear insights into market options and consequences for your products and services in new regions.
Strategy and Concept Implementation
We prefer to work with you as an implementation partner committed to making ideas work in practice, with a focus on the human aspect.
Requirements & Integration Management
Our team is skilled in managing and integrating your requirements that help develop innovative digital solutions.
Tailored solutions
We are also happy to support you in other topics related to automotive retail. Write to us!
Our ARS Team
As we see a motivated team as the basis for our success, we are constantly striving to strengthen cohesion, to work together on internal issues and to undertake activities as a team outside of work.
In the team we are currently eight colleagues spread over Switzerland, the Netherlands, Spain and Germany.
IIn our Company Presentation you will find our jointly developed values, our fields of activity, our approach, as well as a short team introduction for download.
Unsere Digitalization Study
The goals of our initial study were to explore the integration of online and offline parameters of the customer journey, benchmark results and experiences among several top OEMs, gather real-world examples and insights from the customer perspective, and develop recommendations for OEMs and dealers to improve operations and customer experiences.
Since the previous study provided an analysis of the status quo, in the following study we asked ourselves what should constitute an outstanding customer experience. What elements and features exist and what is the biggest challenge in implementing these elements in the customer journey?
Our recent News & Impulses
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Strengthening brand loyalty through an excellent customer journey
Current global events have been causing supply problems in various industries for the past several years. The automotive industry has not been spared, which significantly affects new car sales and presents dealers with new challenges. In this edition of our Impulse, I would like to share my personal experience on this topic. The ongoing chip…
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Customer Event: ARS Summer Nights
Last Monday, the first edition of our Automotive Retail Summer Night took place at the Soldekk rooftop terrace in Braunschweig. We were happy to meet and interact with a wide range of our clients and relations in a pleasant environment. We would like to thank Gert Schaub from Fleetpool GmbH for his talk, he shared…
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Car dealerships remain important
Panoff Consulting was recently able to present its latest study “The Future of Customer Experience”. We have looked at what the touchpoints of the customer experience of the future could look like and what conditions must be created for this. My colleagues Kristin Hertwig and Mark Schreiner presented the study moderated by Julian Boguschewski on…
References
- Importer: Digitalization of the system landscape and realignment of the business model of approx. 400 dealers
- German OEM: Introduction of a new sales platform for the entire German retail sector
- Automotive dealerships: Restructuring of business operations, executive coaching (managing directors & owners) and further development of business models
- OEM Captive Bank: Strategic consulting for the development of new business potentials in the key account and fleet segment
Get in Touch!
We look forward to your mail.