Service Automation

Digitalisation is the buzzword of these last few years: it promises us the industrial revolution 4.0. Currently, however, automation in companies is still in need of significant improvement:

Only a third of the operations in German companies are automated. Automation is at its lowest in personnel management and customer service. (Study ServiceNow)

  • Overall, only 35 percent of company processes are automated. This also affects executives, who spend an average of 15 hours a week on manual administrative tasks.
  • IT support performs best in terms of operational process efficiency, while human resource management ranks last.
  • More concretely, in HR, the share of automation is only 30 per cent, in customer service it is 27 per cent. In comparison, 49 per cent of services in IT are automated.

The automation of routine tasks leads to immense increases in productivity and cost savings in all areas of the company by designing and implementing digitally consistent processes.

Our commitment to you

Panoff Consulting offers you support on your journey towards digital transformation. We develop the overall concept, plan cost saving potentials and implement and operate your digital solution for you. This particularly includes the consolidation and automation of the following specialist areas, as well as the establishment of a self-service portal for users:

  • Human Resources (HR)
  • Customer Service
  • IT
  • Facility Management
  • Finance & Controlling
  • Legal
  • Fleet Management
  • Many other task-based fields of work


Reto Höhn


Arbachstrasse 2d
6340 Inwil / Baar