Adam Schoska

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Consulting and Competence Focal Points

• Project management & project leadership
• Development and implementation of business, digitalization, and IT strategies
• Stakeholder management
• Inventory of system landscapes
• Requirements management

Education

• 2021 – 2022: MBA – Master of Business Administration, Vrije Universiteit Amsterdam, Amsterdam
• 2008 – 2011: Bachelor of Applied Linguistics, Poznań College of Modern Languages, Poznań

Career

• Since 2022: Consultant, Panoff Consulting GmbH, Baar
• 2021 – 2022: Project Manager Support Processes and Ticket Systems, Mercedes-Benz Customer Assistance Center, Maastricht
• 2015 – 2021: Technical Specialist & Deputy Operations Manager, Mercedes-Benz Customer Assistance Center, Maastricht
• 2014 – 2015: Quality Management in Health Care, Camed Pflegeartikel GmbH, Wiehl
• 2013 – 2014: Sales Representative, TZMO Deutschland GmbH, Bremen
• 2012 – 2013: Customer Advisor – new cars and reimport, EDP Auto Sp. z.o.o., Poznań

Industry and Project Experience

• Automotive OEM: Overall responsibility and project management of the redesign of an aftersales support landscape with change of the software provider.
• Automotive OEM: Co-management of a support team, task allocation, estimation, as well as backlog management.
• Automotive OEM: Overall responsibility for the development of an independent support landscape including the training concept, quality management, and reporting.
• Automotive OEM: Market analysis and participation in strategy development for the distribution of new car re-imports.