André Steiner

Back to team overview

Education & Career

• Since 2019: Senior Consultant​
  Panoff Consulting​
• 2015 – 2019: Head of Customer Care Department
  AMAG Corporate Services AG​
• 2017 CAS Digital Strategy and Value Creation
  ZHAW​
• 2013 – 2014: Head of 2nd Level Support​
  AMAG Automobil und Motoren AG​
• 2008 – 2013: : Head of department Microsoft Systems
  AMAG Automobil- und Motoren AG​
• 2006 – 2008: Head of Client Systems​
  AMAG Automobil- und Motoren AG​
• 2004 – 2006: Teamleader Windows Products​
  SWX Swiss Exchange​
• 2001 – 2004: System Specialist​
  SWX Swiss Exchange​
• 2001 – 2003: Federal Diploma in Business Informatics
  IFA in Zürich​
• 1997 – 2001: IT Specialist​
  IBM (Schweiz) AG

Industry and Project Experience

• Automotive Retail
  • Introduction and implementation of a modern and efficient IT service management platform including self-service portal and service automation.
  • Automation of core and support processes
  • Promotion of digital cooperation, including the initiation and support of cultural change
  • Engineering and further development of the client server environment, operation of several computer centres with over 1000 servers
  • Optimisation of support processes between 1st, 2nd and 3rd level support.

• Financial Sector
  • Planning and development of the Windows Trading platform
  • Introduction of a client, asset and licence management
  • Further development of the security environment and security organisation.

• IT Sector
  • Establishment of IT Helpdesk’s
  • Participation in national and international outsourcing projects
  • Sub-project management “Automated SW distribution”