Panoff Consulting creates the conditions for your company in the vehicle construction, trade and maintenance sectors to ensure that every activity in sales and service is precisely tailored to the individual needs of your customers.
The basis for this is intelligently coordinated sales channels and efficient management of customer orders by all departments.
With our support, you can achieve measurable results in terms of customer satisfaction, quality, attractiveness as an employer, turnover, sales and profit.
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“Increasing the customer retention rate by just 5% can increase profits by 25 to 95%”.
(Bain and Company)
“89% of consumers are more likely to buy after
a positive experience with customer
customer service to make another purchase
make another purchase”.
(Salesforce Forschung)
“68% of consumers state that they are
are willing to pay more for products and
products and services from a brand that is
is known for good customer service”.
(HubSpot)
Isolated organizational units with individual goals, legacy IT systems and applications, inconsistent processes and data silos make a seamless customer journey impossible.
The result is usually dissatisfied customers and lower customer lifetime value.
We analyse the interaction with the customer, organization, processes and systems. On this basis, we develop an optimization roadmap and implement it together with you.
Before
Start
While
After
Front stage analysis makes it transparent how the touchpoints of the
of the customer journey need to be systematically
have to be coordinated.
The organizational Backstage Analysis provides a picture of how the departments departments are aligned with the customer journey and the frontstage touchpoints. are aligned.
Before
Web
Start
Telephone
While
Call Center
After
Afterwards
Before
Distribution
Start
Marketing
While
Operation
After
Customer service
The structural Backstage Analysis reveals which processes, policies and IT systems are required for the the provision of the service.
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Examine closely to better understand your users.
Find out what needs and current problems users have.
Developing solutions and highlighting opportunities for innovation.
Create real, tangible representations of your best ideas.
Conduct tests with your users and optimize based on the feedback.
Documenting the solution and turning the vision into reality.
Panoff Consulting has professionalized and accelerated the evaluation process.
Based on their own customer experience, Panoff Consulting's consultants know what is realistically feasible and what is not.
Panoff Consulting is characterized by an outstanding human approach that not only defines visions, but also creates sustainable successes in organizational transformation in a structured and pragmatic way.
ROLE
Partner
It is important to me to work purposefully and pragmatically as part of a team, while keeping the fun in the challenge and achieving success together.
My professional passion lies in the successful management of major transformation projects, based on my many years of experience as an IT manager and my expertise in the management of post-merger projects.
ROLE
Partner
I see myself as a bridge builder between people and organizations, opening up new spaces and opportunities that can be used to shape a shared future.
I have been in the cradle of automobile sales for 5 generations, and I would like to use this resource in combination with my own experience for a better mobile future.
ROLE
Senior Consultant
I communicate openly, am curious and creative and develop practical solutions in interdisciplinary teams.
As a business analyst, I identify problems and opportunities in connection with requirements and framework conditions and use this overall picture to develop proposed solutions that help the company to achieve its goals.
ROLE
Senior Consultant
My many years of experience and quick comprehension enable me to familiarize myself very quickly with topics from outside the industry. I am happy to contribute my expertise to projects of any size, or to set up, expand and stabilize my customers’ IT operations or take them to the next level of maturity, e.g. through automation.
ROLE
Consultant
I enjoy taking on new challenges in order to explore innovative and sustainable paths. I place great value on open communication, respect and dynamic collaboration.
I enjoy bringing fresh perspectives and digital know-how to a dynamic environment to help automotive companies overcome the challenges of digital transformation and develop pioneering mobility solutions.
