Panoff Consulting creates the conditions for your company in the vehicle construction, trade and maintenance sectors to ensure that every activity in sales and service is precisely tailored to the individual needs of your customers.
The basis for this is intelligently coordinated sales channels and efficient management of customer orders by all departments.
With our support, you can achieve measurable results in terms of customer satisfaction, quality, attractiveness as an employer, turnover, sales and profit.
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“Increasing the customer retention rate by just 5% can increase profits by 25 to 95%”.
(Bain and Company)
“89% of consumers are more likely to buy after
a positive experience with customer
customer service to make another purchase
make another purchase”.
(Salesforce Forschung)
“68% of consumers state that they are
are willing to pay more for products and
products and services from a brand that is
is known for good customer service”.
(HubSpot)
Isolated organizational units with individual goals, legacy IT systems and applications, inconsistent processes and data silos make a seamless customer journey impossible.
The result is usually dissatisfied customers and lower customer lifetime value.
We analyse the interaction with the customer, organization, processes and systems. On this basis, we develop an optimization roadmap and implement it together with you.
Before
Start
While
After
Front stage analysis makes it transparent how the touchpoints of the
of the customer journey need to be systematically
have to be coordinated.
The organizational Backstage Analysis provides a picture of how the departments departments are aligned with the customer journey and the frontstage touchpoints. are aligned.
Before
Web
Start
Telephone
While
Call Center
After
Afterwards
Before
Distribution
Start
Marketing
While
Operation
After
Customer service
The structural Backstage Analysis reveals which processes, policies and IT systems are required for the the provision of the service.
Would you like to receive monthly tips and tricks on how you can optimize your processes for the benefit of an optimized customer journey? Then subscribe to our newsletter.
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Examine closely to better understand your users.
Find out what needs and current problems users have.
Developing solutions and highlighting opportunities for innovation.
Create real, tangible representations of your best ideas.
Conduct tests with your users and optimize based on the feedback.
Documenting the solution and turning the vision into reality.
Panoff Consulting has professionalized and accelerated the evaluation process.
Ivica Durdevic
CTO/CMO - Biketec AGBased on their own customer experience, Panoff Consulting's consultants know what is realistically feasible and what is not.
Pascal Scheller
CIO - Vigier Holding AGPanoff Consulting is characterized by an outstanding human approach that not only defines visions, but also creates sustainable successes in organizational transformation in a structured and pragmatic way.
Dani Arnold
Bergsteiger - Sponsorschaft durch Panoff Consulting"*" indicates required fields
"*" indicates required fields
Education
Electrical Engineer FH
Industrial Engineer FH
EMBA in General Management
Experience
7 years in the Financial Industry
8 years in the Automotive Industry
12 years in Consulting
Expertise
Strategy Development
Transformations
Process Management Optimization
Project and Program Management
Expertise
Strategy Development
Transformations
Process Management Optimization
Project and Program Management
Focus Topics
Digitalisation
IT strategy Development and Implementation
Evaluation and Introduction of Applications
Coaching and Interim Management
Focus Topics
Digitalisation
IT strategy Development and Implementation
Evaluation and Introduction of Applications
Coaching and Interim Management
Quote
I am a passionate bridge builder who enjoys harmonising IT and the specialist area in order to ultimately achieve the best possible result for the company.
Languages
Education
Federal Certified Business Information Technologist
CAS Digital Value Creation
Experience
5 years of IT outsourcing
5 years of financial services/trading
12 years in Automotive
5 years of consulting (including 4 years in healthcare)
Expertise
Process Management Optimization
IT Strategy and Architecture Development
Transformations
Enterprise Service Management
Expertise
Process Management Optimization
IT Strategy and Architecture Development
Transformations
Enterprise Service Management
Focus Topics
Process Optimization / Digitization
IT Strategy Development and Implementation
IT Architecture Transformation in Healthcare
Focus Topics
Process Optimization / Digitization
IT Strategy Development and Implementation
IT Architecture Transformation in Healthcare
Quote
As a bridge builder, I connect the business departments with technology to achieve optimal results for the company. In doing so, I consider cost-effectiveness, sustainability, and the best possible integration of stakeholders to ensure a holistic and future-oriented solution.
Languages
Education
Business IT specialist
EMBA New Business Development
CAS Digital Transformation
Experience
25 years of experience (IT industry in various roles at the customer interface)
Expertise
Product and Service Innovation
Business Analysis and Modelling
Analysing Market and Customer needs
Alignment of Business and IT
Expertise
Product and Service Innovation
Business Analysis and Modelling
Analysing Market and Customer needs
Alignment of Business and IT
Focus Topics
Process Analysis and Optimisation
Communication and Visualisation
Evaluation and Contract Management
Transformation Management
Project Management
Focus Topics
Process Analysis and Optimisation
Communication and Visualisation
Evaluation and Contract Management
Transformation Management
Project Management
Quote
I am a passionate bridge builder who enjoys harmonising IT and the specialist area in order to ultimately achieve the best possible result for the company.
Languages
Education
Qualified IT Technician (Luxemburg)
Experience
17 years in the IT environment (including 6 years as project manager consultant)
Expertise
IT Operations
Service Management
Project Management
Expertise
IT Operations
Service Management
Project Management
Focus Topics
IT operations – setup stabilisation
Service Management
Joint value creation – Business IT
Focus Topics
IT operations – setup stabilisation
Service Management
Joint value creation – Business IT
Quote
As a solution-orientated pragmatist, I take great pleasure in tackling even supposedly complicated projects. People always come first for me – I attach great importance to transparent and trust-based collaboration.
Languages
Education
M.Sc. with Distinction in Organizational and Management Control
Experience
15 years of experience (8 years as an IT Consultant)
Expertise
Project Leadership/Management
IT Operations Process Management
Product Management
Expertise
Project Leadership/Management
IT Operations Process Management
Product Management
Focus Topics
Business IT Interface
IT Operations – Architecture, Structure Stabilization
Service Management Temporary Management
Focus Topics
Business IT Interface
IT Operations – Architecture, Structure Stabilization
Service Management Temporary Management
Quote
As a solution-orientated IT consultant with strong communication skills and a quick mind, I am ready to successfully master your IT challenges and develop customised strategies. I am happy to act as a bridge between business and IT.
Languages