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2024

Celebrating 10 Years of Panoff Consulting

News

3 Min. Reading

Just a week ago, we celebrated our 10-year anniversary event in Zurich. Our founder, Ralph Panoff, took us on a journey through the highlights of Panoff Consulting.

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Navigating Automotive Retail: Insights from our Studies

Impulses

5 Min. Reading

In the dynamic field of automotive retail, where innovation and consumer preferences intersect, not only foresight but also a deep understanding of market dynamics is required. As part of our studies, we have compiled valuable insights from the automotive retail sector for you.

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A major milestone achieved: TISAX-results for Panoff Consulting are now available

News

4 Min. Reading

We are happy to announce that the Results for our TISAX certification are now available. This is a significant milestone for us and confirms our commitment to the highest standards of information security and data protection.

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Welcome to the team Michael Schläpfer!

News

3 Min. Reading

Michael will professionalize and supervise our Finance & Administration department. We wish Michael a good start!

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Auto China 2024

Automotive Retail

News

7 Min. Reading

I am excited to dive into the dynamic world of China's automotive industry, marking my return after 5 years since I was studying in Shanghai.

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Our Purpose and how we fulfill it

News

3 Min. Reading

That is our purpose, our “why” and guidance that we use in our daily work within the automotive industry.But what does that actually mean and how do we implement our purpose in daily life?

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Happy International Women’s Day!

News

4 Min. Reading

Today we want to rise awareness to this special day and point out how important equality and fairness is in today's corporate world.

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Our new website is live!

News

6 Min. Reading

We are proud to present our new website, which has not only been updated on the outside, but also offers a deeper insight into our identity, our way of working and the diversity of our services.

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Panoff Automotive Retail Team Gears Up for a Dynamic 2024!

Automotive Retail

News

5 Min. Reading

Last week, our team gathered for our annual kick-off meeting, setting the stage for a dynamic and successful year ahead.

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Automotive sales in 2030 – The outlook for the retail sector

Berend Hoitink & Heilke Ytsma

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Exploiting the potential of digital processes in the Automotive retail

In today's technology-driven world, innovative, digital solutions play a crucial role in increasing competitiveness and process efficiency. Digital solutions make it possible to overcome traditional paper-based processes and achieve time and cost savings. This article shows which innovations the Automotive Retail can benefit from in order to digitize processes.

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2023

Wishing You a Merry Christmas and Joyous Celebrations!

News

4 Min. Reading

We reflect gratefully on a year filled with challenges, shared successes, and invaluable experiences. Panoff Consulting extends warm wishes for the Christmas season filled with harmony and joy and a healthy and prosperous New Year.

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Bridging Academia with Industry at Goethe University Frankfurt!

Automotive Retail

News

6 Min. Reading

Last week, our colleagues Kristin H. and Marco Ueberall had the opportunity to visit the Goethe University Frankfurt to engage with students from the Bachelor's and Master's programs in Business Economics. We immersed ourselves in a real-world Case Study, sculpted from the essence of interviews and project scenarios. 

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Case – Renault Dealer Performance Analysis

Case

7 Min. Reading

Renault Suisse SA, based in Urdorf (Zurich), is the general importer of the Renault, Dacia and Alpine brands in Switzerland.In 2023, the company has set itself the goal of achieving greater transparency with regard to profitability in the R2 distribution network. An analysis of profitability in the individual business areas of the participating retail partners should enable Renault Suisse SA...

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Our colleagues Heike Spengler and Berend Hoitink proudly launched the Panoff x SHVK Academy during the second Impulse Day.

Our colleagues Heike Spengler and Berend Hoitink proudly launched the Panoff x SHVK Academy during the second Impulse Day.​ This marks a significant step in our partnership with Peter Picca, aimed at empowering the Swiss dealer network (Schweizer Händlerverband der Volkswagen Konzernmarken) to become future-ready mobility providers.

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“Spotlight Autohaus 2024”

Automotive Retail

News

6 Min. Reading

Take a look at: https://lnkd.in/e2jHCh8V

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Save the Date: “Spotlight Autohaus 2024”

Automotive Retail

News

6 Min. Reading

Relevante Themen aus der Automobilbranche: Eine einzigartige Kombination aus Fachinputs und direkter anschliessender Anwendung in Workshops... Wir freuen uns auf einen spannenden Tag mit Entscheidungsträgern von Garagen und Importeuren.

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Our automotive team embarked on a transformative offsite workshop in the heart of the Harz forest

Automotive Retail

News

6 Min. Reading

Our offsite was a powerful commitment to living out our purpose and values as a team and company. Among these core principles, mindfulness and attentiveness take center stage.

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Exciting Autumn Event Season at Panoff Consulting!

Automotive Retail

News

6 Min. Reading

Exciting Autumn Event Season at Panoff Consulting!

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Digital strategy in the car dealership

A recent industry study shows: Sustainable success in automotive retail depends on a clear and appropriate strategic direction, precise customer data, omnichannel activities and targeted use of technology.by Berend Hoitink and Hielke Ytsma

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Berend Hoitink from Panoff Consulting and Hielke Ytsma from CarQal

Berend Hoitink and Hielke Ytsma share insights into the digital transformation of the automotive industry. From a broad customer view to connecting knowledge - learn how data and AI are paving the way for innovative solutions. Discover the opportunities that arise from a new look at established structures and the right use of knowledge.

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Case – Implementation New Operating Model

Hirslanden AG, based in Zurich, is the leading private hospital group in Switzerland with 17 hospitals in 10 cantons, 5 outpatient surgery centers, various radiology institutes and more than 2,500 specialists under its roof.In 2015, the Executive Board of the Hirslanden Group developed the new Strategy 2020, which provided for the introduction of a new operating model (process, organization and...

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Is the Agency Model the Future of Automotive Retail?

Panoff Consulting explored the agency model's impact on the automotive industry by gathering insights from 65+ car dealers across different regions throughout Switzerland during the Agency Model Expert Circle workshop.

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Welcome to our team Nathalie Krug!

Automotive Retail

News

6 Min. Reading

Nathalie joined Panoff Consulting GmbH last week and we are happy to enlarge our automotive practice with another passionate woman on the team. Explore the infographic to get-to-know her better.

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What is the future of my dealership?

OEMs are developing new agency sales structures and processes that massively impact dealers' operations and results.

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We are excited to announce our collaboration with CarQall – AI Voice Assistant

Automotive Retail

News

6 Min. Reading

Are you a CIO or managing digital transformation in automotive retail? "Automotive Retail in 2030" describes your agenda for driving digital transformation:

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Change management under the most challenging conditions

News

4 Min. Reading

"We see our customers as invited guests to a party, and we are the hosts. Every day, our job is to make every important aspect of the customer experience a little bit better." - Jeff Bezos.

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How to make use of AI in automotive retail?

Artificial intelligence (AI) is no longer a dream of the future; it is already a reality and is changing our world. Automotive retail is not exempt from this innovative technology either. After all, AI systems can automate processes, increase customer satisfaction, and reduce costs. But what are the specific areas of application at the dealer?

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Chinese car manufacturers are actively entering the European car market CN

Formerly their product quality was critical, nowadays it is at least equal to European manufacturers. Moreover, from a technological perspective, they are rising stars.

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Case – Web2Retail

Automotive Retail

Case

6 Min. Reading

The customer experience is no longer a 12-step sales process. We are moving, and manufacturers are also noticing this, towards a uniform and comprehensive customer experience. The customer is lured into the manufacturer's world and then kept in the brand/group environment through the many touchpoints provided. This increases sales, customer satisfaction and customer data can also be managed sustainably. At...

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Welcome Heike!

Automotive Retail

News

6 Min. Reading

Heike Spengler joins our automotive team to increase our presence in the Swiss & German markets. Heike has a comprehensive background in automotive retail based on both industry- and consulting experience. We are happy to have you on our team!

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Automotive retail in 2030: The perspective for retailers

Automotive Retail

News

6 Min. Reading

The environment of the automotive retailer is changing due to changing customer demand, new market entrants, and new business models. So how should retailers react and take action?

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Welcome Marco!

Automotive Retail

News

5 Min. Reading

Marco recently graduated in Automotive and Mobility Business at Nürtingen-Geislingen University (HfWU) and joined Panoff Consulting.

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Case – Bike Tec End-to-End Customer Processes

Biketec GmbH develops and distributes innovative software and hardware for e-bikes. With its FIT E-Bike System Integration technology, Biketec GmbH combines electronic components from various well-known manufacturers into a "best-in-class" system and offers intelligent and flexible solutions for e-bike manufacturers, specialist dealers and end customers. Biketec is the only system provider to integrate motors from different manufacturers into one system....

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What is the impact of mobility on the environment?

Personal mobility is one of the greatest goods of humanity, but it also comes with a price. Both in terms of finances and the impact on the earth. Its impact on the environment is a global issue that is being addressed by making vehicles, trains, and planes more efficient.

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2022

Strengthening brand loyalty through an excellent customer journey

Current world events have been causing supply problems in various sectors for a number of years. The automotive industry has not been spared, which is having a significant impact on new car sales and presenting dealers with new challenges.In this impulse, I would like to share my personal experiences with you on this topic.

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Customer event: ARS Summer Nights

Automotive Retail

News

6 Min. Reading

Last Monday, the first edition of our Automotive Retail Summer Night took place on the Soldekk roof terrace in Braunschweig.We were pleased to meet and talk to many of our customers and business partners in a pleasant environment.We would like to thank Gert Schaub from Fleetpool GmbH for his presentation, in which he talked about his journey and vision of...

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Car dealerships are not losing importance

Panoff Consulting recently presented its latest study "The Future of Customer Experience". We looked at what the touchpoints of the customer experience of the future could look like and what conditions need to be created for this to happen.My colleagues Kristin Hertwig and Mark Schreiner presented the study under the moderation of Julian Boguschewski on June 29, 2022.

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Customer event 2022

News

4 Min. Reading

This year, we were particularly pleased to finally be able to meet with you in person again! And so we invited customers and colleagues to this year's customer event at the Aston Martin Center in St. Gallen.We made every effort to put together an attractive program that provided us with stimulating content, but also gave us the opportunity to establish...

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E-Volution – «Let’s take a look, then we’ll see»

Hardly any other industry has been overrun by so many changes at the same time in recent years as the automotive sector. But how is the future of the mobility sector developing from the customer's perspective? Is the mobility ecosystem facing a fragmented future?

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2021

Panoff Consulting wishes you a Merry Christmas and a great start to 2022

News

4 Min. Reading

This year has also flown by at breakneck speed. Many busy days and effective weeks, highs and lows, many a virtual meeting marathon but also the odd personal encounter lie behind us all. At Panoff Consulting, we look back on an eventful year with a smile, fondly remembering a great team event with our Swiss colleagues and successfully implemented projects...

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Study: Half of the digitization potential is still undiscovered

Whether you're a car enthusiast or someone who sees their car as a commodity, whether you're experienced in buying a car or newly interested - the buying process is similar for everyone. At the beginning, we are faced with a multitude of questions that need to be discussed for each individual. Not only do I have to decide on a...

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(De-)centralization in the Automotive Retail

The (de)centralization of markets has always been an important topic in politics and business. In recent years, we have noticed different approaches in both directions among our clients.

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Summer Report Panoff Consulting

Automotive Retail

News

8 Min. Reading

Last week, we met up for our annual summer event. We used this opportunity to spend more time together as a team after many months of working from home. At the meeting in Amsterdam, we wanted to evaluate the first half of the year and define further measures for the second half. In the following impulse we would like to...

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Dead end automotive retail – How sustainable is the automotive retail business?

In 2011, I sold my 5th generation car dealership: a painful process that was associated with emotions and financial loss.

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MaaS in a practical test – Can car sharing prevail over traditional car ownership?

MaaS (Mobility-as-a-Service) has become increasingly popular in recent years. MaaS vehicles are clearly visible on public roads, especially in Europe's major cities. MaaS includes cab services (e.g. via apps), Peer2Peer Car-Sharing and B2C Car-Sharing. In this impulse, we would like to give you an insight into when B2C car sharing could be attractive and have carried out a practical test...

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Technological turnaround and more efficient sales structures – established OEMs must be flexible

Since the mid-2000s, Chinese OEMs have repeatedly made efforts to gain a foothold in the European automotive industry. The Landwind and Brilliance brands are certainly among the best-known examples. In recent years, Chinese players have once again made an appearance and ventured into Europe. Well-known names today include Aiways, Lynk&Co and MG, among many others.

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The new mobility: sharing and subscriptions instead of purchasing and ownership

To illustrate the complexity graphically, we have taken five exemplary mobility solutions and plotted them against the annual mileage based on their monthly costs. A compact class car was considered for all solutions, including all costs (depreciation, maintenance, repairs, operating costs, registration fees, etc.).

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2020

Development of further competencies in the area of service automation

Jim Devos has been supporting the Service Automation division since December 1.

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Effects of electrification in the car trade

What effects can be derived from the conversion of vehicles from combustion engines to electric cars for the "workshop business" business model in car dealerships?

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Online and offline integration are key to a holistic customer journey

Once the decision has been made to buy a new car, the only option is often to spend what should be a free weekend in various car dealerships. Endless and time-consuming comparisons, test drives, offers and price negotiations quickly take away the desire to buy. A physical visit to the showroom is currently not always possible and is particularly problematic...

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Automotive Retail: focus on medium-sized commercial customers

Almost every one of our digitalization projects for the Automotive Retail over the last 25 years began with the task of describing the "customer journey". Today, this can be understood as the journey of the - usually private - customer, who moves more or less freely through online (manufacturer sites, dealer sites, online configurators, independent providers, subscription models, etc.) and...

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Reinforcement at Automotive Retail Services

Automotive Retail

News

6 Min. Reading

In 2020, we have already welcomed two new employees to support our ARS division.

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Case – Vigier 7 Step IT Audit

Viger was looking for a partner to conduct an external assessment of the performance of its internal IT. The aim was to investigate whether the value contribution of IT to the business success of the various business areas could be increased.Panoff Consulting was chosen due to its extensive expertise in specialist IT topics and its hands-on experience in the successful...

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2019

Customer event 2019: The impact of current technological trends on entrepreneurial action and decision-making

News

4 Min. Reading

At last year's customer event, we heard from our guest speaker in an impressive and entertaining way how important human relationships will continue to be in the future despite all the digitalization.

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Ways out of the crisis

Impulses

News

6 Min. Reading

The corona crisis has significantly increased the pressure on earnings in some companies: revenue is falling and costs need to be carefully reviewed. The resulting cost-cutting measures can mean that urgently needed skills and resources are no longer available. Panoff Consulting can resolve this bottleneck effectively and efficiently.

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2018

Customer event 2018: Digital helps – analog decides

News

4 Min. Reading

In a world where everyone is talking about digitalization, this year's guest speaker takes up the cudgels for customer focus and customer proximity as the ultimate elements of success in times of great upheaval.

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