Process & Organisational Design
Our Clients’ Challenges
Executive Management / Department Heads
Lack of transparency regarding process costs and lead times
Inefficient, outdated processes
Unclear requirements for system replacements
Process adjustments during organisational changes
Development of new service offerings
IT Director
Process issues also within IT
Identified inefficiencies, but lack of internal enforcement power
External expert helps soften political fronts
Our Services: Business Engineering & Organizational Design
Target Audience: Reorganisation / Merger
Support in adapting processes to new organisational structures (e.g., centralisation, new business units, post-merger integration).
Outcome: Process landscape of the new organisation + Implementation concept
Target Audience: All with a silo problem
Analysis and optimisation of cross-departmental processes, e.g., order processing, customer service, complaints management. Focus on seamless handovers and clear responsibilities.
Outcome: Integrated target processes + Implementation plan with portfolio of measures
Target Audience: Executive Management, Department Heads
Rapid analysis of existing support and/or core processes. Goal: Identify inefficiencies and derive immediate actions.
Duration: 2–4 Weeks
Target Audience: Project Managers, Business Owners, IT
Design of future-proof processes before system replacement. Focus: Avoiding 1:1 adoption of old processes, developing target processes for increased efficiency.
Outcome: Process models, Role/Interface clarification, Requirements catalogues
How we work: Business Engineering
We support you in your product, service, and business model innovation as bridge-builders between business and IT departments. As a prerequisite for successful change management, we take a holistic view of your initial situation.
Together, we develop individual solution concepts and consistently implement them with you at the strategy, process, and system levels.
Business Analyst: Analysis of requirements and processes, solution design and implementation.
Business Engineer: Design of innovative business solutions
Enterprise Architect: Development and maintenance of enterprise architecture
Business Engineering requires an interdisciplinary approach that integrates both business and technological perspectives. Often, a combination of several approaches is necessary. For example:
Business Process Modelling (BPM)
Business Process Re-engineering (BPR)
Business Model Canvas (BMC)
Enterprise Architecture (EA)
Rapid project implementation
Increased efficiency
Cost reductions
Quality improvement
Innovation promotion
Higher customer satisfaction
Analysis and evaluation of IT organisations
Benchmarking of IT performance
Development of IT strategies
Sourcing strategy consulting
References Business Engineering & Organisational Design
Customer - Project
Organizational Change
Process analysis
End-to-End
Prozess-Design
Link
Emil Frey – IT Process Optimization
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Compass Group – IT Process Analysis
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AMAG – Implementation ITSM/ESM
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Ehinger & Armand von Ernst – Automatization of payment transactions
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UPD/PZM – Analysis of Integration
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