Is the Agency Model the Future of Automotive Retail?
Panoff Consulting explored the agency model’s impact on the automotive industry by gathering insights from 65+ car dealers across different regions throughout Switzerland during the Agency Model Expert Circle workshop.
Understanding Perspectives:
German-speaking Swiss (D-CH) dealers showed a balanced view, with most seeing opportunities (Slide 2). Yet, 50% expressed concerns, stressing the need for careful consideration. In contrast, over 60% of West Swiss (W-CH) dealers had concerns about the model.
Workshop Results:
Participants shared the following intriguing thoughts:
Raising concerns about ambiguities and dual-track structures
Seeing an opportunity to reduce capital commitment and improve liquidity
Anticipate a harmonious environment with reduced intrabrand competition
Interestingly, most of the participants see the real agency as their sales model of the future (Slide 3).
Driving Forward:
The survey results from the Expert Circle Workshop point out that currently car dealers have a mixed picture of reactions to the agency model. Dealerships should embrace innovative approaches to enhance customer experience and collaborate with automakers. Careful evaluation of challenges in implementing the agency model is crucial.
Join the Conversation:
What is your perspective on future retail models? Join the conversation in the comments section!
Nathalie Krug
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