09 Oct - 2024
Recently at IAA TRANSPORTATION, we explored the latest developments driving the commercial vehicle industry forward....
20 Sep - 2024
Our Automotive Retail Partner, Tobias Bald, recently sat down with Dr. Steffen Szameitat from AutomotiveLearners...
01 Sep - 2024
Zug, Switzerland - Arctive AG and Panoff Consulting GmbH are pleased to announce a new...
24 Jun - 2024
Just a week ago, we celebrated our 10-year anniversary event in Zurich. Our founder, Ralph...
07 May - 2024
We are happy to announce that the Results for our TISAX certification are now available....
03 May - 2024
Michael will professionalize and supervise our Finance & Administration department. We wish Michael a good...
03 May - 2024
I am excited to dive into the dynamic world of China's automotive industry, marking my...
03 May - 2024
That is our purpose, our “why” and guidance that we use in our daily work...
08 Mar - 2024
Today we want to rise awareness to this special day and point out how important...
14 Feb - 2024
We are proud to present our new website, which has not only been updated on...
02 Feb - 2024
Last week, our team gathered for our annual kick-off meeting, setting the stage for a...
16 Jan - 2024
Berend Hoitink & Heilke Ytsma
16 Jan - 2024
In today's technology-driven world, innovative, digital solutions play a crucial role in increasing competitiveness and...
20 Dec - 2023
We reflect gratefully on a year filled with challenges, shared successes, and invaluable experiences. Panoff...
06 Dec - 2023
Last week, our colleagues Kristin H. and Marco Ueberall had the opportunity to visit the...
29 Nov - 2023
Our colleagues Heike Spengler and Berend Hoitink proudly launched the Panoff x SHVK Academy during...
20 Nov - 2023
Relevante Themen aus der Automobilbranche: Eine einzigartige Kombination aus Fachinputs und direkter anschliessender Anwendung in...
15 Nov - 2023
Our offsite was a powerful commitment to living out our purpose and values as a...
21 Oct - 2023
Exciting Autumn Event Season at Panoff Consulting!
02 Oct - 2023
A recent industry study shows: Sustainable success in automotive retail depends on a clear and...
02 Oct - 2023
Berend Hoitink and Hielke Ytsma share insights into the digital transformation of the automotive industry....
20 Aug - 2023
Panoff Consulting explored the agency model's impact on the automotive industry by gathering insights from...
10 Jul - 2023
Nathalie joined Panoff Consulting GmbH last week and we are happy to enlarge our automotive...
20 Jun - 2023
OEMs are developing new agency sales structures and processes that massively impact dealers' operations and...
20 Jun - 2023
Are you a CIO or managing digital transformation in automotive retail? "Automotive Retail in 2030"...
10 Jun - 2023
"We see our customers as invited guests to a party, and we are the hosts....
20 May - 2023
Artificial intelligence (AI) is no longer a dream of the future; it is already a...
21 Apr - 2023
Formerly their product quality was critical, nowadays it is at least equal to European manufacturers....
20 Apr - 2023
The customer experience is no longer a 12-step sales process. We are moving, and manufacturers...
10 Apr - 2023
Heike Spengler joins our automotive team to increase our presence in the Swiss & German...
21 Mar - 2023
The environment of the automotive retailer is changing due to changing customer demand, new market...
21 Jan - 2023
Personal mobility is one of the greatest goods of humanity, but it also comes with...
15 Oct - 2022
Current world events have been causing supply problems in various sectors for a number of...
05 Sep - 2022
Last Monday, the first edition of our Automotive Retail Summer Night took place on the...
29 Jul - 2022
Panoff Consulting recently presented its latest study "The Future of Customer Experience". We looked at...
06 Jun - 2022
This year, we were particularly pleased to finally be able to meet with you in...
05 Feb - 2022
Hardly any other industry has been overrun by so many changes at the same time...
16 Dec - 2021
This year has also flown by at breakneck speed. Many busy days and effective weeks,...
29 Nov - 2021
Whether you're a car enthusiast or someone who sees their car as a commodity, whether...
10 Jul - 2021
The (de)centralization of markets has always been an important topic in politics and business. In...
05 May - 2021
Last week, we met up for our annual summer event. We used this opportunity to...
21 Apr - 2021
In 2011, I sold my 5th generation car dealership: a painful process that was associated...
25 Mar - 2021
MaaS (Mobility-as-a-Service) has become increasingly popular in recent years. MaaS vehicles are clearly visible on...
19 Feb - 2021
Since the mid-2000s, Chinese OEMs have repeatedly made efforts to gain a foothold in the...
20 Jan - 2021
To illustrate the complexity graphically, we have taken five exemplary mobility solutions and plotted them...
01 Dec - 2020
Jim Devos has been supporting the Service Automation division since December 1.
01 Sep - 2020
What effects can be derived from the conversion of vehicles from combustion engines to electric...
03 Apr - 2020
Once the decision has been made to buy a new car, the only option is...
02 Mar - 2020
Almost every one of our digitalization projects for the Automotive Retail over the last 25...
10 Feb - 2020
In 2020, we have already welcomed two new employees to support our ARS division.
23 May - 2019
At last year's customer event, we heard from our guest speaker in an impressive and...
10 Feb - 2019
The corona crisis has significantly increased the pressure on earnings in some companies: revenue is...
07 Jun - 2018
In a world where everyone is talking about digitalization, this year's guest speaker takes up...
Education
Master of science in business administration
Experience
10 years of experience
Expertise
Project and Program Management
Team and Business Unit Development
Development of Strategy and Business Models
Expertise
Project and Program Management
Team and Business Unit Development
Development of Strategy and Business Models
Focus Topics
Retail Experience
After-Sales Processes
Omni-Channel Customer Experience
Leadership
Focus Topics
Retail Experience
After-Sales Processes
Omni-Channel Customer Experience
Leadership
Quote
I am motivated by guiding people and teams in entrenched structures and using my enthusiasm to get them moving.
Languages