Summer Report Panoff Consulting

Last week, we met up for our annual summer event. We used this opportunity to spend more time together as a team after many months of working from home. At the meeting in Amsterdam, we wanted to evaluate the first half of the year and define further measures for the second half. In the following impulse we would like to give you an insight into our event.
After our virtual Christmas party, we started the new year with a focus on the further development of our ARS team. We embarked on a “Purpose Journey” together and tried to find out what we exist for and what makes each and every one of us tick. Simon Sinek, inventor of the “Golden Circle Method”, asks a very simple question that everyone should answer: “What gets you up every morning?” We’ve put our answers and results together with the aim of finding common ground.

By applying Simon Sinek’s method and asking ourselves about our common purpose, we have come closer together as a team and have been able to identify our target customers and desired activities more precisely.

In addition to the further development of the existing team, we also felt the need to grow as a division and bring new Automotive Retail expertise into the team. Today, we are pleased to report that we will be welcoming a new colleague from September 1, continuing our growth trajectory for the second half of the year.

In the first quarter, we were heavily involved in the development of a global after sales strategy for an Italian sports car manufacturer. Digitalization, customer centricity and the customer experience are core elements not only in sales, but also in after sales, and we planned their implementation by means of a vision and roadmap as well as associated measures to ensure our client’s future viability. In addition to the challenge of building a personal bond with our client, even though the collaboration could only take place remotely, our virtual workshop formats were also able to deliver added value. Despite the circumstances, the result of our collaboration was not only a very satisfied client but also the development of new personal relationships.

Numerous digitalization initiatives at the point of sale in the dealership have been and are being implemented, in which we have been able to successfully apply our knowledge and methods. At the same time, however, we also had to deal with challenges, which meant that various projects were delayed or not started at all. We have learned that remote work and the lack of personal contact also have their limits and that building relationships and communicating our own expertise can also be challenging.

Our “Summer Event” gave us a fresh start to the summer. The days we spent together in Amsterdam were not exclusively dedicated to evaluation and planning, but at least equally to team building, sport and socializing. We are positive and excited about what awaits us in 2021!

We are still here for you and wish you a wonderful summer and vacation time. We hope to welcome you (again) soon!

Julian Boguschewski

Manager Automotive Retail Services

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